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Evidence Guide: MSS405005 - Manage competitive systems and practices responding to individual and unique customer orders

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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MSS405005 - Manage competitive systems and practices responding to individual and unique customer orders

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse the existing operations

  1. Identify organisation capability for products and processes.
  2. Identify the major processing steps in meeting customer order or orders.
  3. Consult with employees, managers and other major stakeholders on major expected benefits from a move to a competitive systems and practices strategy.
  4. Identify lead times, throughput times and waiting times throughout process of meeting a customer order.
  5. Identify variations within the process.
  6. Identify causes of the variations.
Identify organisation capability for products and processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the major processing steps in meeting customer order or orders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with employees, managers and other major stakeholders on major expected benefits from a move to a competitive systems and practices strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify lead times, throughput times and waiting times throughout process of meeting a customer order.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify variations within the process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify causes of the variations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop an initial or updated virtual flow process

  1. Consider similarities in materials, processes and services for orders.
  2. Map flow of information, material, processes and people for each product family/cluster of similar customised products/services.
  3. Draw a current state value stream map for the process as a virtual flow process.
  4. Analyse the current value stream map for waste.
  5. Draft possible future state value stream map.
  6. Calculate benefits flowing from future state map.
  7. Consult with stakeholders to validate benefits.
Consider similarities in materials, processes and services for orders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Map flow of information, material, processes and people for each product family/cluster of similar customised products/services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draw a current state value stream map for the process as a virtual flow process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the current value stream map for waste.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft possible future state value stream map.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Calculate benefits flowing from future state map.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders to validate benefits.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare proposals for process redesign

  1. Identify options for the delivery of competitive systems and practices and other changes required to move to future state value stream map.
  2. Plan as to how these changes might be implemented.
  3. Cost the proposed changes and determine benefit/cost ratios.
  4. Prepare recommendations for change.
  5. Negotiate/consult with relevant stakeholders to establish the preferred option.
Identify options for the delivery of competitive systems and practices and other changes required to move to future state value stream map.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan as to how these changes might be implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cost the proposed changes and determine benefit/cost ratios.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare recommendations for change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate/consult with relevant stakeholders to establish the preferred option.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement the plan

  1. Arrange for altered process, as required.
  2. Arrange for altered infrastructure needs, as required.
  3. Monitor the implementation of the plan, making adjustments as required.
  4. Review the new value stream and check that expected benefits have been obtained.
  5. Put in place a continuous improvement mechanism for the new value stream.
Arrange for altered process, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for altered infrastructure needs, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the implementation of the plan, making adjustments as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the new value stream and check that expected benefits have been obtained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Put in place a continuous improvement mechanism for the new value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse the existing operations

1.1

Identify organisation capability for products and processes.

1.2

Identify the major processing steps in meeting customer order or orders.

1.3

Consult with employees, managers and other major stakeholders on major expected benefits from a move to a competitive systems and practices strategy.

1.4

Identify lead times, throughput times and waiting times throughout process of meeting a customer order.

1.5

Identify variations within the process.

1.6

Identify causes of the variations.

2

Develop an initial or updated virtual flow process

2.1

Consider similarities in materials, processes and services for orders.

2.2

Map flow of information, material, processes and people for each product family/cluster of similar customised products/services.

2.3

Draw a current state value stream map for the process as a virtual flow process.

2.4

Analyse the current value stream map for waste.

2.5

Draft possible future state value stream map.

2.6

Calculate benefits flowing from future state map.

2.7

Consult with stakeholders to validate benefits.

3

Prepare proposals for process redesign

3.1

Identify options for the delivery of competitive systems and practices and other changes required to move to future state value stream map.

3.2

Plan as to how these changes might be implemented.

3.3

Cost the proposed changes and determine benefit/cost ratios.

3.4

Prepare recommendations for change.

3.5

Negotiate/consult with relevant stakeholders to establish the preferred option.

4

Implement the plan

4.1

Arrange for altered process, as required.

4.2

Arrange for altered infrastructure needs, as required.

4.3

Monitor the implementation of the plan, making adjustments as required.

4.4

Review the new value stream and check that expected benefits have been obtained.

4.5

Put in place a continuous improvement mechanism for the new value stream.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse the existing operations

1.1

Identify organisation capability for products and processes.

1.2

Identify the major processing steps in meeting customer order or orders.

1.3

Consult with employees, managers and other major stakeholders on major expected benefits from a move to a competitive systems and practices strategy.

1.4

Identify lead times, throughput times and waiting times throughout process of meeting a customer order.

1.5

Identify variations within the process.

1.6

Identify causes of the variations.

2

Develop an initial or updated virtual flow process

2.1

Consider similarities in materials, processes and services for orders.

2.2

Map flow of information, material, processes and people for each product family/cluster of similar customised products/services.

2.3

Draw a current state value stream map for the process as a virtual flow process.

2.4

Analyse the current value stream map for waste.

2.5

Draft possible future state value stream map.

2.6

Calculate benefits flowing from future state map.

2.7

Consult with stakeholders to validate benefits.

3

Prepare proposals for process redesign

3.1

Identify options for the delivery of competitive systems and practices and other changes required to move to future state value stream map.

3.2

Plan as to how these changes might be implemented.

3.3

Cost the proposed changes and determine benefit/cost ratios.

3.4

Prepare recommendations for change.

3.5

Negotiate/consult with relevant stakeholders to establish the preferred option.

4

Implement the plan

4.1

Arrange for altered process, as required.

4.2

Arrange for altered infrastructure needs, as required.

4.3

Monitor the implementation of the plan, making adjustments as required.

4.4

Review the new value stream and check that expected benefits have been obtained.

4.5

Put in place a continuous improvement mechanism for the new value stream.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more value stream/product families/clusters, to analyse the existing process and then develop and implement a plan to move to, or improve the current practice of, competitive systems and practice in the workplace and to:

analyse the existing process

develop a virtual flow process map

prepare and negotiate proposal(s) for change

implement, monitor and make further improvements to the changed process.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to manage competitive systems and practice in the organisation, including knowledge of:

the fundamentals of competitive systems and practice

competitive systems and practice tools applicable to the organisation

drawing current and future state maps

jobbing shop and other non-repetitive operations processes

determination and application of benefit cost ratio

kaizen and kaizen blitz processes.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Variations include deviations from desired targets in one or more of:

quality

quantity

time

cost

work health and safety (WHS)

sustainability impacts.

Muda (waste) includes all of:

excess production and early production

delays

movement and transport

poor process design

inventory

inefficient performance of a process

making defective items

activities which do not yield any benefit to the organisation or any benefit to the organisations customers.

Stakeholders include one or more of:

managers

supervisors

employees

shareholders

WHS mechanisms/representatives

industrial relations mechanisms/representatives

suppliers

customers

service providers.

Infrastructure needs include one or more of:

physical infrastructure, including plant, equipment, tools, systems and processes

information and control infrastructure

work organisation, including numbers of employees

work structure and skills and knowledge held by employees

workforce development and, where required, training

financial infrastructure, such as cash flow and budget provision.

Customer requirement stages where value stream actions may occur include one or more of:

sales outlet/representative

information gathering, data analysis and research

product design

raw material sourcing

intermediate processing

final assembler/collation/preparation

support (services e.g. accounting, finance and legal)

storage and delivery to customer

after market support.